Microsoft 365 Multi-Factor Authentication – Ehelp

Overview

All Teleflora employees are required to use MFA (multifactor authentication) when logging into the Office 365 web portal or any applications connected to Office 365. This includes services such as OneDrive, Word, and Excel.

Everyone must review their MFA settings, even if MFA is already set up, to ensure all information is current. For example, if an old phone number is registered and you no longer have access to it, you may be unable to log in once MFA is enforced.

To review or update your MFA settings, go to: https://aka.ms/mfasetup

If, after signing in, you are taken directly to your security information page, MFA is already configured. Review the listed methods and confirm they are correct. If you are prompted to begin setup, follow the steps below.

Begin Setup

Go to https://aka.ms/mfasetup

If MFA has not been set up previously, you may see a setup screen prompting you to choose a verification method. You can either:

Set up the Microsoft Authenticator app on a smartphone or tablet

Select I want to set up a different method to use SMS text messages or phone calls

Setting Up the Microsoft Authenticator App

Download the App

Before continuing, download the Microsoft Authenticator app from the Apple App Store or Google Play Store on your mobile device.

Complete App Setup

Open the Microsoft Authenticator app on your device

Follow the on-screen prompts during the MFA setup process

When prompted, enter the code displayed on your computer screen

Select Next to complete setup

Entering the code and selecting Next completes the Microsoft Authenticator app setup.

Once MFA is enforced, signing in to Office 365 services will require approving the login request through the Authenticator app on your phone or tablet.

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Do not approve any login request that you did not initiate. If you receive unexpected approval notifications, contact the IT Support Desk immediately.

Setting Up SMS Text or Phone Call Verification

If you skipped the Microsoft Authenticator app setup, or if you want to add a phone-based method:

From the security information page, select Add method

Choose Phone

Enter your phone number

Select either Text message or Phone call

Select Next to complete setup

Text message fees and carrier rates may apply.

After completion, the phone number will be used as a verification step when accessing Office 365 resources.

Managing Your MFA Methods

After setting up at least one authentication method, you can return to https://aka.ms/mfasetup at any time to:

Add new authentication methods

Update or remove existing methods

Change your default verification method

Create application passwords for older or non-browser-based applications that do not support MFA

Help and Troubleshooting

If you experience issues or need assistance setting up MFA, contact the IT Support Desk.

Email: supportdesk@teleflora.com

Phone: 1-877-440-6911

Additional Resources

Change your two-factor verification method and settings: https://learn.microsoft.com/azure/active-directory/authentication/howto-mfa-userdevicesettings

Configure app passwords for Azure AD Multi-Factor Authentication: https://learn.microsoft.com/azure/active-directory/authentication/howto-mfa-app-passwords