Teleflora Emergency Response Plan – Paragould – Ehelp

Facility Information

Facility Location: Paragould, AR

Procedures for Reporting a Fire or Other Emergency

In the event of a fire or other emergency, the supervisor on duty should immediately contact all employees using the intercom system.

PA Number: 188

Outside emergency services can be reached by dialing 9-911

Fire pull stations are located throughout the building and should be activated to alert employees

Emergency Evacuation and Route Assignments

If evacuation is required for any reason, all employees must meet in the west gravel area of the parking lot to be accounted for.

Remain far enough from the building to avoid physical danger

Do not leave the premises until accounted for by a supervisor or designated personnel and given permission to leave

Designated Emergency Exits

Downstairs, South Building

Lobby, Break Room, Main Conference Room

Main Exit

East exit in break room

Product Sales

Northeast corner of department

Accounting and Fitness Room

Southwest door in Fitness Room

💡

The entrance to the mailroom is not an emergency exit because it is locked at night.

Downstairs, North Building

Consumer Direct

Emergency exits in the southeast, southwest, and northwest corners

Upstairs, North Building

Technical Support and Customer Service

Stairwells in the southeast, southwest, and northwest corners

Upstairs, South Building

Customer Service

Emergency stair exit along east wall by training room

Consumer Direct

Emergency stair exit on west wall by the Blue Training Room

Stairs along center wall across from the Blue Training Room

Stairs along east wall beside the downstairs break room

💡

Elevators and the catwalk must not be used during emergency evacuation.

Critical Operations Prior to Evacuation

The Teleflora operation in Oklahoma City will be contacted if an emergency occurs.

Consumer Direct Resource Desk personnel are trained to route phone calls to Oklahoma City during emergencies

Accounting for Employees After Evacuation

All employees must meet in the west gravel area of the parking lot.

Supervisors or designated personnel are responsible for accounting for employees in their department

If someone is unaccounted for, Human Resources must be contacted immediately

Supervisors or assigned personnel will meet emergency services upon arrival

Human Resources Contact

Jackie Glidewell

Cell: 870-623-7797

Rescue and Medical Procedures

First Responders are responsible for first aid and CPR and act as the primary contact for emergency medical services.

First Aid and Emergency Equipment Locations

Across from bathroom entrance in the South Building

By the service elevator in the warehouse

By the elevator doors in Consumer Direct and Technology Center

First Responder Station in the southeast corner office of the Consumer Direct Department

Portable defibrillator at the Consumer Direct Resource Desk

Emergency Response Plan Contacts

Jackie Glidewell, HR

Cell: 870-623-7797

Fire Prevention Program

Monthly inspections focus on:

Keeping emergency exits, aisles, and stairways clear

Ensuring fire extinguishers and alarms are unobstructed

Verifying fire extinguishers and emergency lights are operational

Keeping electrical panels clear

Emergency Phone Numbers

Service	Phone Number
Fire Department	9-911
Police Department	9-911
Ambulance Service	9-911
Greene County Sheriff	9-911
Arkansas Methodist Medical Center	9-239-7000
City Light, Water and Cable	9-239-7700

Training Types and Frequency

Training	Frequency
First Aid and CPR for First Responders	Annual
Bloodborne Pathogen Training	Annual
Defibrillator Training	Annual
Evacuation Procedures	New Employee Orientation
Location of Emergency Exits	New Employee Orientation
Location of Material Safety Data Sheets	New Employee Orientation
Operation of Fire Extinguishers	Annual
Review of Utility Cut-off Locations	Annual

Tornado Procedures

When threatening weather is present, Human Resources and supervisors will monitor conditions using weather radios and local media.

Announcements may be made over the PA system

New Building PA: 4315

Old Building PA: 188

Consumer Direct Resource Desk notifies personnel training after business hours

All personnel must evacuate the second floor immediately

Designated Tornado Shelter Areas

Center hallway

Bathrooms and showers in the South Building

Main conference room

Stairwells

Interior offices without glass windows, including IT areas

Personnel should:

Stay away from glass

Sit in a crouched position and cover their head

Take shelter under heavy furniture if available

Remain in shelter until the all-clear signal is given

Earthquake Procedures

During an earthquake:

Take cover under a desk or table until shaking stops

Brace in door facings if necessary

Use caution when exiting due to potential hazards such as live wires or ruptured gas and water lines

Move away from buildings to avoid falling debris

Terrorist Threat Procedures

Stay calm

Quietly signal for help

Maintain eye contact

Stall for time

Continue communicating while following instructions

Do not attempt to grab a weapon

Do not risk harm to yourself or others

Escape to a safe area if an opportunity arises

Contact local police by dialing 9-911

Bomb Threat Procedures

Remain calm and keep the caller talking

Do not hang up

Signal a supervisor or designated lead to call local police at 9-911 from another extension

Ask the caller to repeat information and write it down

Ask where the bomb is located and when it is set to detonate

Listen for background noises and note details

Record voice characteristics such as pitch, accent, and gender

Attempt to obtain the caller’s name, location, and phone number