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Org & Responsibility Matrix (Post–Mother’s Day)

🎯 PurposeThis page defines clear ownership, structure, and responsibility across eFlorist Support to reduce ambiguity, improve workload balance, and clarify escalation paths.

Set up Coupon Codes

Standard operating guidance for customer support teams to validate and maintain coupon codes in CO77.2, ensuring accurate setup and smooth customer communications.

SOP - Setting up new holidays for sale

Operational guide for eFlorist Support to set up, renew, and validate holiday Email Plus campaigns in Outlaw.

FAF Setup for eFlorist Members

This guide provides step‑by‑step instructions for adding eFlorist websites to Teleflora’s paid Find‑A‑Florist (FAF) plans. It walks you through verifying URL setup, selecting the correct FAF plan, configuring resident and additional cities, and applying Platinum or Gold listing settings. Use this SOP to ensure FAF listings are created accurately and consistently for all eligible eFlorist members.

Basic vs Advanced eSAT Training

Important Links & Getting Started Information

eSAT Training Exercises

Call Recordings for Training

Approved Training Resources for Skill Development

Attendance, PTO, and Break Policies

Call Quality Scores

Communications and Systems Use Policy

Fire Drill Employee List

Lunch and Break Schedule

Microsoft 365 Multi-Factor Authentication

Teleflora Emergency Response Plan – Paragould

Teleflora Employee Handbook

The Wonderful Company COVID-19 Safety Policy

Time Off Requests in UKG

Birthdays

Roses Product List for Holiday Pricing

Site Skinny for Standard Templates

Procedure for Sending Files

AI Talking Points

A quick-reference guide to help Support Agents confidently and consistently answer florist questions about how AI is used in eFlorist and eSAT.

AI Offical Statement

Teleflora/eFlorist uses AI in practical, responsible ways to improve content quality, efficiency, and customer experience—while maintaining human oversight and supporting stronger digital outcomes for florists.

Release Notes: EF26.2

Release Notes: EF26.1

Release Notes: EF25.6

Release Notes: EF25.5

Release Notes: EF25.4

Release Notes: EF25.3

Release Notes: EF25.2

Release Notes: EF25.1

Release Notes: EF24.6

Release Notes: EF24.5

Release Notes: EF24.4

Release Notes: EF24.4

📄 Transmission Fee Credit SOP

This article provides a comprehensive, step‑by‑step guide for issuing Transmission Fee Credits within eFlorist using the BL20 and AO50 Lawson screens. Designed for internal support and accounting teams, it outlines the rules, exceptions, qualification criteria, and procedures required to process credits accurately and consistently. The training material includes clear workflows, decision points, and examples to help team members determine the correct crediting method based on how the shop is billed. It also covers special cases such as 10% transmission‑fee orders, common errors, and guidance on when to escalate. This article is intended for new and experienced representatives who handle billing or support tasks and ensures alignment across departments by standardizing how credits are evaluated, calculated, documented, and applied.

New eFlorist site billing

How to write a knowledge base article

All the information you’ll ever need to contribute to the knowledge base

Setting Up the Repo

Start here. This will explain downloading and opening the repository

TeamFloral

Flower Clique

Business Partner

Bloomerang

Business Partner