Support Team
- Team Structure
  - Org & Responsibility Matrix (Post–Mother’s Day)
  - Team Duties & Responsibilities
Email Plus
- Email Plus Billing
  - Set up Coupon Codes
  - SOP - Setting up new holidays for sale
Order Blocks
- Order Block Overview
  - Overview
Find a Florist
- Set-up
  - FAF Setup for eFlorist Members
  - FAF set up for non-eFlorist sites
Support
- eSAT
  - Basic vs Advanced eSAT Training
- Standard Procedures
  - eFlorist Points of Contact
- New Agent Training
  - Important Links & Getting Started Information
  - eSAT Training Exercises
  - Call Recordings for Training
- Employee Info
  - Approved Training Resources for Skill Development
  - Attendance, PTO, and Break Policies
  - Call Quality Scores
  - Communications and Systems Use Policy
  - Fire Drill Employee List
  - Lunch and Break Schedule
  - Microsoft 365 Multi-Factor Authentication
  - Teleflora Emergency Response Plan – Paragould
  - Teleflora Employee Handbook
  - The Wonderful Company COVID-19 Safety Policy
  - Time Off Requests in UKG
  - Birthdays
- Holiday
  - Roses Product List for Holiday Pricing
  - Site Skinny for Standard Templates
- Policies & Procedures
  - Procedure for Sending Files
  - AI Talking Points
  - AI Offical Statement
- Release Notes
  - Release Notes: EF26.2
  - Release Notes: EF26.1
  - Release Notes: EF25.6
  - Release Notes: EF25.5
  - Release Notes: EF25.4
  - Release Notes: EF25.3
  - Release Notes: EF25.2
  - Release Notes: EF25.1
  - Release Notes: EF24.6
  - Release Notes: EF24.5
  - Release Notes: EF24.4
  - Release Notes: EF24.4
Billing
- Fees and Credits
  - 📄 Transmission Fee Credit SOP
  - New eFlorist site billing
Onboarding
- Tutorial
  - How to write a knowledge base article
UX Team Documentation
- Front End Repository
  - Setting Up the Repo
  - Setting Up Your IDE
UAT
- UAT Processes
  - Regression UAT Process
Business Partners
- Your Sub Collection Title
  - TeamFloral
  - Flower Clique
  - Bloomerang

The Wonderful Company COVID-19 Safety Policy

Did this answer your question?

😞

😐

🤩

Teleflora Employee Handbook Time Off Requests in UKG