eFlorist Platform Holidays

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TeleFlora Holiday Schedule
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Support Team

Org & Responsibility Matrix (Post–Mother’s Day)
Team Duties & Responsibilities

Email Plus

Email Plus Billing

Set up Coupon Codes
SOP - Setting up new holidays for sale

Order Blocks

Order Block Overview

Overview

Find a Florist

FAF Setup for eFlorist Members
FAF set up for non-eFlorist sites

Support

Basic vs Advanced eSAT Training
Changing Background & Layout

Standard Procedures

eFlorist Points of Contact

Procedure for Sending Files
AI Usage Policy
Merchant Confirmation Email Issue with Microsoft Domains
Office Attendance Policy
Important Contact Info for Florists
Re-queuing, Forwarding, or Transferring Emails
Completing Requests & Tickets Thoroughly
Save Email with Add/Change URL or Shop Name Forms
Attendance, PTO, and Break Policies
California Law SB-478
Adding Seasonal/Holiday Products to the Homepage
Transferring Calls to Customer Service
Cancel Requests
Uploading Images for Custom Products
Dove Plus/POS Info (Spring 2026)

Ability to Add Shops to Ticket Database
Access Email When Not in Office
Add a Favicon to a Site
Add a link
Add MP3 sound files to a product description
Add or Change My Yelp Business Account Profile Photo
Add or Update a Facility Name in Directory (Funeral Home, Hospital, Retirement or Nursing Home)
Add Seasonal Delivery for Holiday
Add/Change URL Request Form
Americans with Disabilities Act (ADA) Accessibility Compliance Statement
Adding 301 Redirects
All Default Sympathy Categories
Allen Floral Group
Announcement Bar - Background Color Change
Audit Changes Made in eSAT
Basic SEO Tips
Become a Teleflora Florist | Network & Membership Information
Blog - Demo Video and Test Blog
Bloomerang Solutions Shops
Bookmarks
Browse/View All Products on a Site
Cart Abandonment Email
California Consumer Privacy Act (CCPA)
CAPTCHA on Custom Forms
Character Limits
Checkout Issues Troubleshooting
Checkout Page URLs
City/Town Name Update to Directory
Claiming A Google Business Profile
Customer Account Password Reset Example
Deal of the Day SKU ID
De-Escalate A Call With An Angry Florist
Delivery Matrix Setup in eSAT
Different Category vs. Product Images Setup in eSAT
Different URL Showing When Clicking On SSL Certificate
DNS Settings Records
Dove Plus - Finding Credit Card Info
Dove POS Order Confirmation Example
Dove POS / RTI Gift Card Ordering Info
Dynatrace Tester Order Received by Florist
eFlorist Change of Ownership
eFlorist Custom Logo Services
eFlorist Phone/Fax Fee
eFlorist Name Servers
eFlorist POS (ePOS) - Refund an eFlorist Order
eFlorist Bookmarklets/Links
eFlorist Terms of Use
Email Marketing List Upload
Email Settings Google Reviews Code
Emails through Dove
Embed A Google Map With Multiple Locations
Embed a Responsive Google Map
Embed a YouTube Video on the Homepage
eSAT Employee Permissions
Enable Order Tracking And Provide Statements
eSAT Page Links
eSAT Test Login - Florist View
eSAT Test Sites
eSAT Training Appointment Booking/Emails
Basic vs Advanced eSAT Training
Associate MyTeleflora Login with eSAT to fix issues with logging in
European GDPR Privacy Law Compliance
Example of Scheduled Maintenance Email to Key Accounts
Export Email Addresses From Their Dove Pos System
Facebook: Change Thumbnail Image
Failed Internet Order Message
Floral Accounting Systems (FAS) POS
The Flower Company Shop Codes - Fee (Fiaz Khalide)
Find a Florist (FAF)
Florist Is Not Showing On Find A Florist (FAF)
Override Shop Information on Find A Florist (FAF)
Florist Wants To Cancel Find A Florist (FAF)
Setup Find A Florist (FAF)
Fix Product Images To Be Uniform In Size
Flexible Codifications For Teleflora.com Orders
Flex Delivery FAQ
Florist Doesn't Want To Accept Wire Out Orders On Only Wants Orders For Local Delivery
Florist New Feature Request
Florist Login - OSM, Yext, Yelp
Florist Onboarding Welcome Emails
Florist Order SMS/Text Messages
Florist Requests High Resolution Images
Flower Clique
Flowers by Coley Shop Codes
Flyline Shop List
Mark French Text as (Do Not Translate)
Google Verification Meta Tag Example
Google Pay FAQ

New Agent Training

Important Links & Getting Started Information
eSAT Training Exercises
Call Recordings for Training

Approved Training Resources for Skill Development
Attendance, PTO, and Break Policies
Call Quality Scores
Communications and Systems Use Policy
Fire Drill Employee List
Lunch and Break Schedule
Microsoft 365 Multi-Factor Authentication
Teleflora Emergency Response Plan – Paragould
Teleflora Employee Handbook
The Wonderful Company COVID-19 Safety Policy
Time Off Requests in UKG
Birthdays

Roses Product List for Holiday Pricing
Site Skinny for Standard Templates

Policies & Procedures

Procedure for Sending Files
AI Talking Points
AI Offical Statement

Release Notes: EF26.2
Release Notes: EF26.1
Release Notes: EF25.6
Release Notes: EF25.5
Release Notes: EF25.4
Release Notes: EF25.3
Release Notes: EF25.2
Release Notes: EF25.1
Release Notes: EF24.6
Release Notes: EF24.5
Release Notes: EF24.4
Release Notes: EF24.4

Billing

Fees and Credits

📄 Transmission Fee Credit SOP
New eFlorist site billing
Change of Ownership

Cancelling Programs

HQ Cancel Rules
Cancel & URL Transfer Request Tracking
Hosting Cancellation Requests

Onboarding

eFlorist Welcome Call SOP
🌼 eFlorist Welcome Call – Agent Cheat Sheet

UAT

Regression UAT Process

Business Partners

Your Sub Collection Title

TeamFloral
Flower Clique
Bloomerang

Product Documentation

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T - Variables
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Global Merchandising

Holiday Prep
Merchandising Process
SETTING UP ROTATION OF TEMPLATES IN OC
Site Updates – Overview & Systems
Occasions Management
Campaign Management
Email & Promotion Alignment
End-to-End Execution Flow

Talking Points

Your Sub Collection Title

Core Web Vital
🌼 eFlorist Fraud Protection Program
T-Variable

📁 Merchandising Operations SOP Library

Your Sub Collection Title

eFlorist Merchandising Operations
Seasonal Category Planning Calendar
Holiday Product Placement in Everyday Categories
Merchandising Highlights - NEW Badge

Contact Us

Support

City/Town Name Update to Directory

Steps on creating City Pages

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