📄 Transmission Fee Credit SOP

Required Criteria

• It must be a fraudulent or duplicate order

• The shop must provide the Dove number

• The shop must have received the order within the previous or current month

Exceptions

⚠️ Warning — Exception Rule

• 📌 Ensure the shop understands wire‑out fees and maintains a delivery zip‑code list

• 📌 Remind them their site can be set to local-delivery-only

If the Dove number is missing

💡 Tip

Reporting Timeframe

⏰ Strict Rule

📘 Important

Determine which screen to use

1️⃣ Fees deducted from daily deposits?

▶️ Use BL20

2️⃣ Fees billed on the Clearing House Statement?

▶️ Use AO50

How to Confirm

• Look under eFlorist Account Info → check Class and POS

• Then check TransFee under eFlorist Health Overview

💼 Use BL20 when:

Steps

1. Gather Required Info

• Dove order number Example: Shop 36008700, Dove FOS008

2. Enter BL20 Fields

🎯 Follow these carefully

• Company: 1000 (US) or 3000 (Canada)

• Currency: USD or CAN

• Process Level: CH

• Customer Number: (varies)

• Invoice Type: CRM

• Reason Code:
• CHAA → DOMS
• CHEE → Natl/PRES

• Location: OKC, LA, PA (blank for 3000)

• FC: A

• Service Item: EF-DOVE

• Quantity: number of credits

• UOM: EA

• Description: optional Dove number

• Unit Price: enter TransFee

3. Add Entry

• Click + Add

• Batch, Invoice Prefix & Invoice Number should populate

4. Verify

❗ Critical Check

5. Release Batch

• Go to Special Actions → Release Batch

• Confirm Edited appears next to invoice number

If successful

✅ Add note: Credit(s) issued

If not successful

❌ Fix errors and retry

📄 Use AO50 when:

Steps

1. Gather Required Info

• Dove order number Example: Shop 48119900, Dove FLI623

2. Open AO50 and Enter Fields

⚠️ Note: You must press F12 — Enter will not work.

• Company: 1000 or 3000

• Press F12

• Page down to eFlorist Transmission Fee

3. Enter Values

• F column: A

• Code: CHAA or CHEE

• C column: C

• Qty: number of credits

• UOM: EA

• Auth. By: Full name

• Comments: Dove number(s)

4. Submit

• Click the submit/check icon

• “A” disappears and price auto-fills

💡 Only manually enter price if the shop is on the 10% promo.

5. Finalize

✅ Add note: Credit(s) issued

🧾 Some shops pay 10% of order total

Steps

1. Get the order number or recipient name

2. Log into NTI or eSAT

3. Confirm the shop requesting credit is the receiving shop

4. Obtain total order amount

5. Calculate 10%

Example Calculation

• $98.57 × 0.10 = $9.86

• Move decimal left → 9.857 → 9.86

If multiple orders

➕ Calculate each one → add totals

Next Steps

• Issue credit using BL20

• Add note:

“10% of order(s) credited for a total of $XX.XX.”

• Close ticket