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Support

Important Contact Info for Florists

A list of phone numbers, email addresses and physical addresses to provide to florists as-needed

Phone Numbers

Customer Service for Florists:

Phone (Domestic): 800-421-2815 (Option 4)

Phone (National): 800-499-7673

Phone (President’s Club): 877-540-2582

Phone (Spanish): 877-313-6675

 

Used for:

  • Questions regarding a florist’s Monthly Statement
  • Questions relating to Dove/Wire Orders
  • Questions relating to Credit Limit
  • Status of product/keepsake orders and shipping inquiries
  • Returning Products
 

Customer Service Fax

Fax: 405-440-6000

 

Used (by Customer Service) for:

  • Reciprocity paperwork
  • Delivery Report Forms (DRFs)
  • Subpoenas
 

Credit

Phone: 800-903-6017 (Option 1)

 

Used for:

  • Inquiries about past-due balance
  • Inquiries about Account Status
  • Inquiries about Dove being “Receiving Only”
 

Credit Card Services

Phone: 800-331-8792

 

Used for:

  • Information about how Teleflora is processing shop’s Credit Cards
  • Inquiries about Chargebacks received via email
  • Inquiries about purchasing/maintaining Credit Card Processing Systems
  • Purchasing Credit Card Supplies
  • Questions about items in the “Credit Card Summary” section of the statement
  • Assistance with locating CC Payments
 

Dove Plus Support

Phone: 800-720-9410

 

Used for:

  • Assistance with using their Dove Plus system. This includes:
    • Navigating menus
    • Placing Starts/Stops
    • Troubleshooting technical issues
 

Dove POS Support

Phone: 866-444-3683

 

Used for:

  • Assistance with using their Dove POS system. This includes:
    • Navigating menus
    • Placing Starts/Stops
    • Troubleshooting technical issues
    • Purchasing POS Equipment such as Super Tickets
 

RTI Support

Phone: 800-621-8324

 

Used for:

  • Assistance with using their RTI system. This includes:
    • Navigating menus
    • Troubleshooting technical issues
 

eFlorist POS

Phone (Support): 800-354-8415

Phone (ePOS Sign Up): 800-354-8415

 

Used for:

Support

  • Assistance with ePOS System. This includes:
    • Navigating menus
    • Troubleshooting technical issues

ePOS Sign Up

  • Signing up for and purchasing an ePOS System
 

eFlorist Website Support

Phone: 866-983-3932 (Option 2)

Phone (National/President’s Club): 800-493-1454

Fax: 405-440-6828

 

Used for:

  • Changes to/Questions about website
  • Inquiries about Transmission Fee Credits
  • Domain Transfers
  • Updating DNS Records
 

eFlorist Marketing

Phone: 866-983-3932 (Option 3)

 

Used for:

  • Changes to/Questions about Online Marketing
  • Questions related to the “Marketing & Advertising” section of the statement
 

FSHD (Floral Support Help Desk/Teleflora Headquarters Orders)

Phone (Non-Florist/Customer): 1-800-421-2815 (Option 1)

Phone (Florist): 1-800-421-2815 (Option 2)

 

Used for:

(Non-Florist/Customer)

  • Inquiries about placing an order with Teleflora
  • Questions/Complaints about existing orders they’ve placed with Teleflora HQ

(Florist)

  • Inquiries about active Teleflora orders (Not yet filled or cancelled)
  • Request for additional funds on Teleflora HQ Orders
 

International

Phone: 800-283-1551

 

Used for:

  • Placing International Orders, or requesting updates on their status
 

Inside Sales

Phone: 800-333-0205 (Option 2)

 

Used for:

  • Purchasing Keepsakes
  • Cancelling Keepsake Orders
  • Inquiring about available product promotions
 

Consumer Direct (Non-Florist CS)

Phone: 800-800-7363

 

Used for:

  • Inquiries/complaints about Teleflora orders
 

24 Hour Flowers Admin

Phone: 866-474-7347

 

Used for:

  • Inquiries about/assistance with 24 Hour Flowers Answering Service
 

Physical Mailing Addresses

Teleflora OKC

3737 NW 34th St. Oklahoma City, OK 73112

 

Teleflora Paragould

3309 East Kingshighway Paragould, AR 72450

 

Used for:

 
 
 
 
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