Set up Coupon Codes

Standard operating guidance for customer support teams to validate and maintain coupon codes in CO77.2, ensuring accurate setup and smooth customer communications.

 

✅ Set Up Coupon Codes

Purpose

Ensure coupon codes are set up correctly in CO77.2, with accurate start/stop dates, and configured for the correct companies. [1- Set up...upon Codes | Word]


Systems / Screens Used

Notion image

Required Company Setup

Coupon codes must be set up for:

  • Company 1000
 

Before You Start (Validation Checklist)

As soon as you receive coupon codes, confirm the following: [1- Set up...upon Codes | Word]

  • Start and stop dates are correct

Key Date Rule (Very Important)

Lawson prepopulates the eSAT coupon code Start Date.

Important clarification:


Procedure: Set Up Coupon Codes in CO77.2

1) Open CO77.2 (Coupon Maintenance)

2) Verify/Select Company

3) Locate the Coupon Code

  • Search for the coupon code provided.

4) Confirm Dates & Update if Needed

Check these fields carefully:

  • Start Date (must be ≥ 1 week before the email send date)

Apply corrections immediately if:

  • The separation between dates is < 5 months
  • The year is wrong

5) Repeat for Second Company


Final QA (Before You Close)

  • ✅ Company 1000 updated/verified
  • ✅ Company 3000 updated/verified
  • ✅ Start Date is ≥ 7 days before Kenny’s email send date
  • ✅ Dates are 5–6 months apart

Reference (Screenshot)

The document includes a screenshot of CO-OP Coupon Maintenance (PRD - CO77.2) for visual confirmation. [1- Set up...upon Codes | Word]


Quick Question (so I can format it perfectly)

When you said “excel document,” did you mean you want this turned into:

  1. a Notion SOP page (what I provided), or
  1. a Notion database/table format (with properties like Company, Coupon Code, Start Date, Stop Date, Status, Owner)?

If you tell me which one you want, I’ll convert it into the exact Notion structure (database properties + sample rows if needed).

 
 
 
 
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Last updated on March 5, 2026