eSAT Training Exercises
Access Information
- Login URL: eSAT Login
- Shop code: 70002024
Site Theme and Branding
Update Site Theme
- Change the site theme to Macro Green.
- Path: More -> Site Theme
Logo Setup
Primary Logo
- Create a new logo in Canva.
- Dimensions: 150w x 100h pixels
- Include only the shop name
- Ensure text is readable on the site
- Upload the logo.
- Path: More -> Site Theme
Centered Header Logo
- Create a centered logo.
- Dimensions: 1000w x 150h pixels
- Change the header setting to Logo Centered.
- Upload the logo.
- Path: More -> Site Theme
Favicon
- Create a new favicon using Favicon Generator.
- Use two letters from the shop name.
- Example: Paragould Florist = PF
- Use a background color that matches the site theme and white text.
- Upload the favicon.
- Path: More -> Site Theme
Homepage Configuration
Layout and Product Display
- Change the homepage layout to Feature.
- Path: Merchandising -> Homepage Settings
- Set homepage products to display 5 products.
- Path: Merchandising -> Homepage Settings
Homepage Products
- Update homepage products to:
- t64-1a
- t46-1a
- t37-1a
- t155-1a
- t61-1a
- If adding seasonal or holiday products:
- Create a schedule with start and end dates
- Do not use the default schedule with no dates
- Seasonal or holiday products should never display outside the appropriate timeframe
- Path: Merchandising -> Products & Messaging
Seasonal and holiday products must always have defined start and end dates to avoid incorrect display times.
Homepage Text and Media
- Update homepage footer text to include additional information such as service areas.
- Path: Merchandising -> Homepage Settings
- Add a new Spring slideshow image.
- Recommended dimensions: 1400w x 560h pixels
- You may need to change the homepage layout to Immersion or Carousel
- Path: Merchandising -> Homepage Customization
[IMAGE: Spring homepage slideshow image]
- Change one occasion tile to Spring.
- Path: Merchandising -> Homepage Customization
- Set the featured occasion to Spring.
- Choose valid start and end dates
- Path: Merchandising -> Homepage Customization
- Turn off the Google Map on the homepage.
- Path: Merchandising -> Homepage Customization
Category Management
Create Weekly Specials Category
- Create a new category named Weekly Specials.
- Set the parent category to Occasions.
- Add products by searching keywords such as:
- summer
- spring
- snow
- pink
- Path: Merchandising -> Category Management
Edit Existing Categories
- Edit the Birthday category:
- Add products: t64-1a, t46-1a, t37-1a, t155-1a, t61-1a
- Remove the bottom 5 products
- Change the price of one product
- Deactivate another product
- Path: Merchandising -> Category Management
Category Settings
- Change category page layout to Small.
- Turn off the color category filter.
- Add a new price range: $45-$55.
- Path: Merchandising -> Category Settings
Product Management and Settings
Sympathy Page Update
- Change the casket sprays image to product t281-2a.
- Image dimensions: 200 x 200 pixels
- Path: Merchandising -> Sympathy Page
Add-ons Management
- Create a new latex balloons add-on.
- Apply to all products
- Use an image from Google
- Image dimensions close to 117w x 90h
- Change the sequence of add-ons.
- Turn off the chocolates add-on.
- Path: Merchandising -> Add-ons
Deal of the Day
- Update pricing to:
- 75
- 100
- 125
- 150
- 175
- Assign to Birthday and Anniversary categories.
- Remove from Love and Romance category.
- Update the product description by adding a new sentence at the end.
- Path: Merchandising -> Deal of the Day
General Product Settings
- Change holiday pricing dates to 2/5 and 2/15 and turn the feature on.
- Change product price point display to Price Range.
- Backup price lists:
- Download Teleflora and custom products list
- Enter shop code and click Shop Files
- Upload both price lists.
- Bulk increase all Teleflora products by $5.
Note In a real scenario, downloaded price lists should be uploaded back to the shop files for the shop code.
Site Lockdown Configuration
- Set keepsakes to Never add keepsakes.
- Set everyday products to Add none.
- Turn off both green buttons under Products Pricing.
- Path: Merchandising -> General Product Settings
- Enable Disable automatic merchandising.
- Enable Disable new Teleflora categories.
- Path: Merchandising -> Category Settings
The homepage cannot be locked down. Always inform the florist they must manually add homepage products to match the configured product count.
Product Attributes and Availability
- Create a Coming Soon merchandising icon.
- Dimensions: 139w x 16h pixels
- Apply the icon to product t61-1a.
- Path: Merchandising -> Merchandising Icons
- Set products t64-1a, t46-1a, t37-1a, t155-1a, t61-1a to Temporarily Unavailable.
- Path: Merchandising -> Product Attributes
- Add $5 to all price points for the same products.
- Turn off product t64-1a.
- Path: Merchandising -> Product Management
Create a New Product
- Create a new product using a stock image found online.
- Pricing:
- 89.99
- 149.99
- 199.99
- Add a description.
- Use a random description if required
- If no description is provided, use the tag
- Set delivery to Local delivery only.
- Set orientation to All Around.
- Path: Merchandising -> Product Management
Product Page Settings
- Change default Teleflora product labels to:
- Beautiful
- Gorgeous
- Luxurious
- Turn off bouquet size and orientation options.
- Path: Merchandising -> Product Page Settings
Content Management
About Us Page
- Add text to the first section.
- Create a new custom section with any content.
- Update store hours to:
- Monday to Friday, 10 am to 7 pm
- Update delivery fee to $7.99.
- Path: Content Management -> About Us
About the Company Image
- Upload an image.
- Path: More -> Image Management -> About Us folder
- Copy the image address.
- Add the following code under Source Code -> Tools:
<img style="height: auto; max-width: 100%;" src="https://imagelink.jpg">Smaller images are preferred with a maximum width of 300 to 500 pixels.
Custom Pages and Messaging
- Create a custom HTML page for Wedding Packages.
- Add supporting text and images.
- View the page on the live site.
- Path: Content Management -> Custom HTML
- Update the Help Page with additional funeral homes.
- Path: Content Management -> Help Page
- Add a cart message about substitution policy.
- Path: Content Management -> Checkout Messaging
Custom Forms
- Create a new Event Consultation form.
- Include a heading and introductory text.
- Add form fields:
- Name
- Phone
- Email address
- Date
- Venue address
- Enter your Teleflora email as the recipient.
- Test the form by submitting it on the test site.
- Path: Content Management -> Custom Forms
Modals and Social Media
- Create a homepage modal for a design class happening next weekend.
- Add an appropriate end date
- Path: Content Management -> Modal Management
- Turn off one social media icon.
- Add a custom Reddit icon.
- Dimensions around 48 x 48 pixels
- Path: Content Management -> Social Media Setup
Marketing and Promotions
Email List Management
- Download the sample file.
- Remove sample data.
- Add 5 test email addresses.
- Only the email column is required
- Upload the file and choose Add new records.
- Path: Marketing & Promotions -> Email List Management
Email Settings
- Turn on merchant confirmation emails and add your Teleflora email.
- Change transactional email layout to Modern White or Match My Site.
- Turn thank you and gift reminder emails on or off.
- Turn on welcome email and update the text.
- Turn cart abandonment emails on or off.
- Path: Marketing & Promotions -> Email Settings
Marketing Emails and Campaigns
- Customize a marketing email using products:
- t64-1a
- t46-1a
- t37-1a
- t155-1a
- t61-1a
- Turn off other unused campaigns.
- Path: Marketing & Promotions -> Marketing Email Management
- Create a Spring Flowers campaign.
- Resize desktop and mobile banners in eSAT
- Width is the primary constraint
- Link to the Spring category
- Set appropriate dates
- Path: Marketing & Promotions -> Marketing Campaigns
Promotion Codes and Rewards
- Create a product specific promo code for $10 off 5 Anniversary products.
- Create a free delivery promo code with 100 percent off.
- Create a local delivery only promo code for $15 off.
- Turn on the rewards program, update settings, and assign products.
- Path: Marketing & Promotions -> Promotion Codes and Rewards Program
Footer Management
- Add a centered image to the footer.
- Override the address.
- Use the following code:
<img style="height: auto; max-width: 100%;" src="https://imagelink.jpg">Reporting and Testing
Reports and Orders
- Review available reports.
- Path: Reporting
- Click See it Live and place a test order.
- Use your Teleflora email as the sender email
- Follow OneNote instructions for placing a test order
- Locate the test order.
- Path: Reporting -> Order Lookup
Customer Accounts
- Create a test account on the live site using your Teleflora email.
- Search for the account in eSAT.
- Path: More ->Customer Accounts
Checkout, Navigation, and Settings
Checkout and General Settings
- Update checkout settings and review live behavior.
- Path: More -> Checkout Configuration
- Update address and phone number.
- Change tax rate to 7 percent.
- Review payment settings.
Credit card settings must not be changed without supervisor or manager approval.
Site Navigation
- Change Flowers menu layout to one column.
- Create a Featured menu with Price and Category sections.
- Update bestselling products.
- Create a navigation link for Event Consultation or Fall Open House with dates.
- Path: More -> Site Navigation
Delivery Configuration
Delivery Days and Times
- Change Monday to Friday cutoff time to 2 pm.
- Turn off Monday delivery.
- Add an exception date for Easter.
- Path: More -> Delivery Days & Times
Delivery Fees
- Change main delivery fee to $12.95 and wire fee to $4.50.
- Add location based fees:
- Zip code 72461: $8.95
- Brookland, AR: $19.95
- Add a $5 seasonal delivery fee.
- Add a Sunday delivery fee of $10.
- Path: More -> Delivery Fee Management
Drop Shipping
- Create a ground delivery fee of $10.
- Create a future delivery date fee of $25.
- Set product T282-9A to Drop Ship.
- Path: More -> Drop Shipping Setup and Product Management
Order Blocks and Store Locations
Order Blocks
- Block all zip codes for October 31 of the current year.
- Block products t64-1a, t46-1a, t37-1a, t155-1a, t61-1a for the week before Christmas.
- Block outgoing orders for the week before Valentine’s Day.
- Block zip codes 10001 and 10005.
- Block hospital deliveries.
- Path: More -> Order Blocks
Store Locations
- Create two store locations with custom information.
- Set pickup times to 10 am to 5 pm on weekdays.
- Turn off Saturday and Sunday pickup.
- Path: More -> Store Locations
Store locations appear next to the map on the About Us page.
Image Management
- Upload images to Image Management.
- Path: More -> Image Management
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