Billing

Fees and Credits

📄 Transmission Fee Credit SOP

Transmission Fee Credits (BL20 & AO50) Process transmission fee credits, determine eligibility, calculate accurate credit amounts, handle exceptions, and apply credits in Lawson.

This section outlines the required billing and service transfer steps when a website is moved from one shop account to another during a Change of Ownership (COO). It ensures all services, credits, and billing records are accurately transitioned to prevent duplicate charges or service disruptions.

Cancelling Programs

HQ Cancel Rules

This SOP outlines the process for handling cancellation requests submitted by Andy Potter when a florist account/site is being cancelled

Cancel & URL Transfer Request Tracking

Track and manage cancel site requests and URL transfer requests received from Customer Advocacy, including assignment, escalation, tracking, and weekly

Hosting Cancellation Requests

This SOP outlines the process for handling florist requests to cancel their website hosting and the follow-up process once the request enters the cancellation workflow. Information below is based on Request for Hosting Cancellation.docx. [Request fo...ncellation | Word]