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  • Support Team

    • Team Structure
      • Org & Responsibility Matrix (Post–Mother’s Day)
      • Team Duties & Responsibilities
  • Email Plus

    • Email Plus Billing
      • Set up Coupon Codes
      • SOP - Setting up new holidays for sale
  • Order Blocks

    • Order Block Overview
      • Overview
  • Find a Florist

    • Set-up
      • FAF Setup for eFlorist Members
      • FAF set up for non-eFlorist sites
  • Support

    • eSAT
      • Basic vs Advanced eSAT Training
    • Standard Procedures
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    • New Agent Training
      • Important Links & Getting Started Information
      • eSAT Training Exercises
      • Call Recordings for Training
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      • Approved Training Resources for Skill Development
      • Attendance, PTO, and Break Policies
      • Call Quality Scores
      • Communications and Systems Use Policy
      • Fire Drill Employee List
      • Lunch and Break Schedule
      • Microsoft 365 Multi-Factor Authentication
      • Teleflora Emergency Response Plan – Paragould
      • Teleflora Employee Handbook
      • The Wonderful Company COVID-19 Safety Policy
      • Time Off Requests in UKG
      • Birthdays
    • Holiday
      • Roses Product List for Holiday Pricing
      • Site Skinny for Standard Templates
    • Policies & Procedures
      • Procedure for Sending Files
      • AI Talking Points
      • AI Offical Statement
    • Release Notes
      • Release Notes: EF26.2
      • Release Notes: EF26.1
      • Release Notes: EF25.6
      • Release Notes: EF25.5
      • Release Notes: EF25.4
      • Release Notes: EF25.3
      • Release Notes: EF25.2
      • Release Notes: EF25.1
      • Release Notes: EF24.6
      • Release Notes: EF24.5
      • Release Notes: EF24.4
      • Release Notes: EF24.4
  • Billing

    • Fees and Credits
      • 📄 Transmission Fee Credit SOP
      • New eFlorist site billing
  • Onboarding

    • Tutorial
      • How to write a knowledge base article
  • UX Team Documentation

    • Front End Repository
      • Setting Up the Repo
      • Setting Up Your IDE
  • UAT

    • UAT Processes
      • Regression UAT Process
  • Business Partners

    • Your Sub Collection Title
      • TeamFloral
      • Flower Clique
      • Bloomerang
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Email Plus

Email Plus

Email Plus Billing

Set up Coupon Codes

Standard operating guidance for customer support teams to validate and maintain coupon codes in CO77.2, ensuring accurate setup and smooth customer communications.

SOP - Setting up new holidays for sale

Operational guide for eFlorist Support to set up, renew, and validate holiday Email Plus campaigns in Outlaw.


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