ehelp Help Center
Help Center
Search
⌘K WIN + K
  • Support Team

    • Team Structure
      • Org & Responsibility Matrix (Post–Mother’s Day)
      • Team Duties & Responsibilities
  • Email Plus

    • Email Plus Billing
      • Set up Coupon Codes
      • SOP - Setting up new holidays for sale
  • Order Blocks

    • Order Block Overview
      • Overview
  • Find a Florist

    • Set-up
      • FAF Setup for eFlorist Members
      • FAF set up for non-eFlorist sites
  • Support

    • eSAT
      • Basic vs Advanced eSAT Training
    • Standard Procedures
      • eFlorist Points of Contact
    • New Agent Training
      • Important Links & Getting Started Information
      • eSAT Training Exercises
      • Call Recordings for Training
    • Employee Info
      • Approved Training Resources for Skill Development
      • Attendance, PTO, and Break Policies
      • Call Quality Scores
      • Communications and Systems Use Policy
      • Fire Drill Employee List
      • Lunch and Break Schedule
      • Microsoft 365 Multi-Factor Authentication
      • Teleflora Emergency Response Plan – Paragould
      • Teleflora Employee Handbook
      • The Wonderful Company COVID-19 Safety Policy
      • Time Off Requests in UKG
      • Birthdays
    • Holiday
      • Roses Product List for Holiday Pricing
      • Site Skinny for Standard Templates
    • Policies & Procedures
      • Procedure for Sending Files
      • AI Talking Points
      • AI Offical Statement
    • Release Notes
      • Release Notes: EF26.2
      • Release Notes: EF26.1
      • Release Notes: EF25.6
      • Release Notes: EF25.5
      • Release Notes: EF25.4
      • Release Notes: EF25.3
      • Release Notes: EF25.2
      • Release Notes: EF25.1
      • Release Notes: EF24.6
      • Release Notes: EF24.5
      • Release Notes: EF24.4
      • Release Notes: EF24.4
  • Billing

    • Fees and Credits
      • 📄 Transmission Fee Credit SOP
      • New eFlorist site billing
  • Onboarding

    • Tutorial
      • How to write a knowledge base article
  • UX Team Documentation

    • Front End Repository
      • Setting Up the Repo
      • Setting Up Your IDE
  • UAT

    • UAT Processes
      • Regression UAT Process
  • Business Partners

    • Your Sub Collection Title
      • TeamFloral
      • Flower Clique
      • Bloomerang
All Categories
Onboarding

Onboarding

Tutorial

How to write a knowledge base article

All the information you’ll ever need to contribute to the knowledge base


Contact Us
Contact Us