Support
eSAT
Basic vs Advanced eSAT Training
Changing Background & Layout
This article provides step-by-step guidance on how to update an eFlorist website’s homepage layout and background using eSAT. It covers layout selection, theme customization, and best practices for previewing and validating changes to ensure the site reflects the florist’s preferred style and branding.
Standard Procedures
eFlorist Points of Contact
eFlorist Contact Information
Important Info
Procedure for Sending Files
Instructions on how to securely send documents containing sensitive information
AI Usage Policy
Policy Information regarding AI tools
Merchant Confirmation Email Issue with Microsoft Domains
Information relating to the ongoing issue of florists not receiving emails at a Microsoft email address
Office Attendance Policy
Policy information relating to Office Attendance
Important Contact Info for Florists
A list of phone numbers, email addresses and physical addresses to provide to florists as-needed
Re-queuing, Forwarding, or Transferring Emails
Policy information relating to the handling of emails
Completing Requests & Tickets Thoroughly
Policy information relating to the handling of tickets
Save Email with Add/Change URL or Shop Name Forms
Procedure Information relating to Add/Change URL/Shop Name Forms
Attendance, PTO, and Break Policies
Policy Information on PTO, Breaks, Lunches and Personal Time
California Law SB-478
Information Relating to Transparent Pricing and ISPU
Adding Seasonal/Holiday Products to the Homepage
Procedure Information relating to homepage holiday product lineups
Transferring Calls to Customer Service
Procedure Information relating to transferring to Customer Service
Cancel Requests
Procedure Information relating to handling Cancel Requests
Uploading Images for Custom Products
Procedure Information relating to uploading images for Custom Products
Dove Plus/POS Info (Spring 2026)
Information relating to Dove Plus/POS Delivery Confirmations & House Accounts
eFlorist Info
Ability to Add Shops to Ticket Database
Procedure for adding shops to ticket system manually via form
Access Email When Not in Office
Brief instructions on accessing email when out of office
Add a Favicon to a Site
Procedure on creating a favicon for a site
Add a link
HTML Instructions on Adding Hyperlinks + Code Templates
Add MP3 sound files to a product description
Brief procedure on adding a sound file via HTML
Add or Change My Yelp Business Account Profile Photo
Step-by-step instructions on adding/changing Yelp Business Account profile photo
Add or Update a Facility Name in Directory (Funeral Home, Hospital, Retirement or Nursing Home)
Instructions on reporting facility additions/name changes to directory via Outlaw
Add Seasonal Delivery for Holiday
Procedural Instructions on adding a Seasonal Delivery Fee
Add/Change URL Request Form
Procedure & Form for when a florist wishes to change their domain or add an additional URL
Americans with Disabilities Act (ADA) Accessibility Compliance Statement
Procedure for Responding to Inquiries about Website Accessibility
Adding 301 Redirects
Procedure for Adding 301 Redirects
All Default Sympathy Categories
A list of all default Teleflora Sympathy Categories
Allen Floral Group
A list of all shops that are part of the Allen Floral Group + their skinny code
Announcement Bar - Background Color Change
HTML Code Snippet to change background color of Announcement Bar
Audit Changes Made in eSAT
Procedure Information on Auditing Changes made in eSAT
Basic SEO Tips
SEO Tips as of 6-2-2026
Become a Teleflora Florist | Network & Membership Information
Link to Network & Membership Information
Blog - Demo Video and Test Blog
Links to a Blog Demo Video and Test Blog
Bloomerang Solutions Shops
A list of all shops that are part of Bloomerang Solutions
Bookmarks
A list of useful bookmarks for eFlorist employees
Browse/View All Products on a Site
Brief instructions on how to view all products on a site via URL
Cart Abandonment Email
Image Examples of a Cart Abandonment Email
California Consumer Privacy Act (CCPA)
Information relating to legislation
CAPTCHA on Custom Forms
Additional information relating to CAPTCHAs on forms + link to Google documentation
Character Limits
Character Limit information on Shop Name + Price Points
Checkout Issues Troubleshooting
Procedure information relating to troubleshooting checkout errors
Checkout Page URLs
A list of Checkout Page URLs
City/Town Name Update to Directory
Steps on creating City Pages
Claiming A Google Business Profile
Slides Documenting Process/Procedure to Claim a GBP
Customer Account Password Reset Example
Example of the message a customer receives upon having their eFlorist Customer Account password reset
Deal of the Day SKU ID
List of SKU IDs for Deal of the Day items
De-Escalate A Call With An Angry Florist
Process & Procedure for handling upset callers
Delivery Matrix Setup in eSAT
Delivery Matrix Instructions via slides (2019)
Different Category vs. Product Images Setup in eSAT
Instructions on how to have two different Product images display on the Product and Category pages
Different URL Showing When Clicking On SSL Certificate
Information relating to SSL Certificates being applied to multiple shops at once
DNS Settings Records
List of DNS Settings Records
Dove Plus - Finding Credit Card Info
Instructions for locating Credit Card info within the Dove Plus system
Dove POS Order Confirmation Example
Image + Text Example of a Dove POS Order Confirmation
Dove POS / RTI Gift Card Ordering Info
Dove POS/RTI Gift Card Information
Dynatrace Tester Order Received by Florist
Instructions on how to handle the uncommon situation of a florist receiving a test order via fax
eFlorist Change of Ownership
Short snippet on how to handle Changes of Ownership (COOs)
eFlorist Custom Logo Services
Link to eFlorist Logo Creation page on MyTeleflora.com + images of page/logo choices
eFlorist Phone/Fax Fee
Fee Information on eFlorist Phone/Fax Fee
eFlorist Name Servers
Brief instructions on who to speak to regarding DNS inquiries/info requests
eFlorist POS (ePOS) - Refund an eFlorist Order
Info + Procedure on handling ePOS refunds
eFlorist Bookmarklets/Links
List of Bookmarklets + Useful Links for day-to-day work
eFlorist Terms of Use
eFlorist Terms of Use (Written + Link to MyTeleflora page)
Email Marketing List Upload
Procedure for Uploading an Email Marketing List in eSAT
Email Settings Google Reviews Code
Code Snippet for Google Reviews
Emails through Dove
List of emails a florist can send to customers through their Dove system
Embed A Google Map With Multiple Locations
Step-by-step instructions for embedding a Google Map with Multiple Pinned Locations
Embed a Responsive Google Map
Step-by-step instructions on embedding a responsive Google Map + Code Snippet
Embed a YouTube Video on the Homepage
Code Snippet to add a YouTube Video to a website’s Homepage
eSAT Employee Permissions
Notes on Permissions given for each type of eSAT Account
Enable Order Tracking And Provide Statements
Procedure to set Point of Sale and provide Order Tracking/Statements afterwards
eSAT Page Links
Links for all eSAT Pages
eSAT Test Login - Florist View
Login Information for Test Account on eSAT
eSAT Test Sites
Various shop codes associated with sites used for testing purposes
eSAT Training Appointment Booking/Emails
Information related to booking eSAT training and
Basic vs Advanced eSAT Training
!!Duplicate Section!! (Can the original be moved here?)
Associate MyTeleflora Login with eSAT to fix issues with logging in
Procedure on assisting a new member with logging into eSAT for the first time via MyTeleflora.com
European GDPR Privacy Law Compliance
Policy/Procedure on discussing GDPR with Florists
Example of Scheduled Maintenance Email to Key Accounts
Image showcasing the email a Key Account receives to advise of upcoming maintenance
Export Email Addresses From Their Dove Pos System
PDF + Image Instructions on exporting Email Lists in Dove POS
Facebook: Change Thumbnail Image
Procedure + Code to change a website’s thumbnail image on Facebook (and other SMS)
Failed Internet Order Message
Procedure for locating and re-sending a failed internet order
Floral Accounting Systems (FAS) POS
Procedure for discussing Payment Issues on FAS Systems with florists
The Flower Company Shop Codes - Fee (Fiaz Khalide)
Shop IDs for shops belonging to Fee
Find a Florist (FAF)
List of Find A Florist Plans
Florist Is Not Showing On Find A Florist (FAF)
Procedure for assisting customers when they state they’re not appearing on Find A Florist
Override Shop Information on Find A Florist (FAF)
Procedure for updating Shop Information in FAF
Florist Wants To Cancel Find A Florist (FAF)
Procedure for requesting an FAF cancel in Outlaw
Setup Find A Florist (FAF)
Procedure for enabling FAF on MyTeleflora.com
Fix Product Images To Be Uniform In Size
Steps to fix product image sizing on eSAT
Flexible Codifications For Teleflora.com Orders
Information on Flexible Codification Orders
Flex Delivery FAQ
Misc. Information relating to Flex Delivery
Florist Doesn't Want To Accept Wire Out Orders On Only Wants Orders For Local Delivery
Procedure for setting a florist up to only accept local orders
Florist New Feature Request
Procedure/Information Relating to tracking Feature Requests
Florist Login - OSM, Yext, Yelp
Link for additional information on florist logins for OSM, Yext & Yelp
Florist Onboarding Welcome Emails
Explanation + Example of Florist Welcome Emails
Florist Order SMS/Text Messages
Information relating to Dove SMS/Text Messaging for Orders
Florist Requests High Resolution Images
Process/Procedure for handling request for High Resolution Images of Teleflora Products
Flower Clique
Contact Info for Flower Clique
Flowers by Coley Shop Codes
Shop Code List for Flowers by Coley
Flyline Shop List
List of shops associated with Flyline Search Marketing
Mark French Text as (Do Not Translate)
Procedure on preventing text from being translated into French where unnecessary
Google Verification Meta Tag Example
Code example of Google Verification Meta Tag
Google Pay FAQ
FAQ for various Google Pay related inquiries
New Agent Training
Important Links & Getting Started Information
eSAT Training Exercises
Call Recordings for Training
Employee Info
Approved Training Resources for Skill Development
Attendance, PTO, and Break Policies
Call Quality Scores
Communications and Systems Use Policy
Fire Drill Employee List
Lunch and Break Schedule
Microsoft 365 Multi-Factor Authentication
Teleflora Emergency Response Plan – Paragould
Teleflora Employee Handbook
The Wonderful Company COVID-19 Safety Policy
Time Off Requests in UKG
Birthdays
Holiday
Roses Product List for Holiday Pricing
Site Skinny for Standard Templates
Policies & Procedures
Procedure for Sending Files
AI Talking Points
A quick-reference guide to help Support Agents confidently and consistently answer florist questions about how AI is used in eFlorist and eSAT.
AI Offical Statement
Teleflora/eFlorist uses AI in practical, responsible ways to improve content quality, efficiency, and customer experience—while maintaining human oversight and supporting stronger digital outcomes for florists.