Support
Standard Procedures
eFlorist Points of Contact
New Agent Training
Important Links & Getting Started Information
eSAT Training Exercises
Call Recordings for Training
Employee Info
Approved Training Resources for Skill Development
Attendance, PTO, and Break Policies
Call Quality Scores
Communications and Systems Use Policy
Fire Drill Employee List
Lunch and Break Schedule
Microsoft 365 Multi-Factor Authentication
Teleflora Emergency Response Plan – Paragould
Teleflora Employee Handbook
The Wonderful Company COVID-19 Safety Policy
Time Off Requests in UKG
Birthdays
Policies & Procedures
Procedure for Sending Files
AI Talking Points
A quick-reference guide to help Support Agents confidently and consistently answer florist questions about how AI is used in eFlorist and eSAT.
AI Offical Statement
Teleflora/eFlorist uses AI in practical, responsible ways to improve content quality, efficiency, and customer experience—while maintaining human oversight and supporting stronger digital outcomes for florists.